Frequently asked questions.

What am I responsible for providing as the bar owner?

All you need to provide is an outlet and about 3 square feet of wall or floor space.

Do the machines have to be wall mounted?

No, we can put in pedestals that are roughly the same size, just a few inches bigger on the floor.

How much is the electric bill associated with a vape machine?

They operate on a standard outlet and consume very little electricity, estimated at only $1-$2 per month.

Do you only sell vapes?

No, depending on the demographic of the location, we sell nicotine pouches, and legal weed products as well. We can have a conversation if you think those products would be good for your bar.

How do I get my share of the profit?

Whatever payment method works best for you! We pay out on the first of every month. Most of our locations take payment via Venmo, but we are flexible with payment method.

Are the vape machines noisy during operation?

No, CloudHaus machines are designed for quiet operation, making them ideal for bars, retail locations, and other environments where noise might be a concern.

What if my venue loses connection or WiFi?

The machine will store everything on the hard drive and continue to process transactions via the cellular modem in the card reader. The CloudHaus team can see online/offline status on our web portal and mobile app.

Can the machines send alerts for maintenance or low inventory?

Yes, CloudHaus machines can send customizable alerts for various needs to our team, such as low inventory, dispense failures, or refunds. These alerts can be customized by machine and by aisle and be sent via email or text to our team as well.

How does the refund process work if a product is not dispensed?

CloudHaus machines are equipped with a sensor that detects if a product is successfully dispensed. If the product fails to drop, the machine will automatically issue a refund. Additionally, manual refunds can be processed through the online payment platform and are instant.

What is the difference between a traditional snack vending machine and a CloudHaus vape machine?

CloudHaus vending machines differ from traditional vending machines in their software-based operation, online capabilities, aesthetics, payment platforms, and advanced age verification technology. CloudHaus offers remote management, customizable age verification, and digital media management.


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